1. Agreement to these terms
These Terms of Service are an agreement between you and Nova Meridian LLC, a limited liability company formed in Wyoming, United States, which operates GlideflowAI ("we," "us," or "our"). They govern your access to and use of Glideflow, including the website, dashboard, API gateway, documentation, prepaid credits, and related services. By creating an account, purchasing credits, generating an API key, or using the service, you agree to these terms.
2. Service description
Glideflow provides an OpenAI-compatible API gateway that routes requests to selected upstream model providers. Model availability, latency, context limits, outputs, and capabilities may vary by upstream provider and by model.
3. Accounts and API keys
You are responsible for your account, API keys, applications, prompts, outputs, and all activity under your credentials. Keep API keys server-side and do not share them publicly. We may suspend or revoke keys that are leaked, abused, or used in violation of these terms.
4. Credits and billing
Glideflow uses prepaid credits unless we separately agree otherwise in writing. There is no subscription by default. Credits are deducted based on usage, including model, token volume, and applicable pricing shown in the dashboard or related pricing materials.
Credits are not a bank account, stored value account, or cash equivalent. Prices may change as upstream provider costs, payment costs, or infrastructure costs change. We will make reasonable efforts to keep pricing clear before usage is charged.
5. Refunds
Refunds are handled under our Refund & Cancellation Policy. In general, unused prepaid credits may be refunded within 7 days of purchase. Credits already consumed by token usage are not refundable, except for duplicate payments, confirmed billing errors, or other cases required by law.
6. Acceptable use
Your use of Glideflow must comply with our Acceptable Use Policy, applicable law, and upstream provider policies. You may not use the service for illegal activity, abuse, fraud, unauthorized access, high-frequency automated abuse, or attempts to bypass usage controls.
7. Upstream providers
Requests may be forwarded to third-party upstream model providers selected by configuration, availability, routing, or your requested model. Upstream providers may process request content, metadata, and outputs according to their own systems and policies.
8. User content and outputs
You are responsible for the prompts, files, code, data, and other content you submit, and for how you use generated outputs. Outputs may be inaccurate, incomplete, offensive, unsafe, or unsuitable for your use case. You should independently review outputs before relying on them.
9. Service changes and availability
We may add, remove, limit, replace, or modify models, providers, features, prices, rate limits, or routing behavior. We may interrupt or limit the service for maintenance, security, abuse prevention, upstream outages, or operational reasons.
10. No regulated use without review
Glideflow is intended for independent developers, prototypes, coding tools, internal tools, and similar workloads. Do not use it for regulated medical, financial, legal, government, safety-critical, or high-risk decisions unless your own compliance process approves the full provider chain.
11. Disclaimers
The service is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, accuracy, reliability, and availability.
12. Limitation of liability
To the maximum extent permitted by law, Glideflow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, service interruption, upstream provider failures, or model output errors.
13. Suspension and termination
We may suspend or terminate access if we believe you violated these terms, created risk for the service, caused payment or fraud issues, or used the service in a way that may harm Glideflow, upstream providers, other users, or third parties.
14. Changes to these terms
We may update these terms as the service, our providers, or our legal obligations change. The current version is always posted on this page with a revised last-updated date. Where a change materially reduces your rights or increases your obligations, we will make reasonable efforts to give notice through the website, the dashboard, or your account email before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, stop using the service and request a refund of unused credits under our Refund & Cancellation Policy if you are still within the eligibility window.
15. Governing law and disputes
These terms, and any dispute arising out of or relating to them or to the service, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming have exclusive jurisdiction, and you and Nova Meridian LLC each consent to that jurisdiction and venue.
This does not remove rights or protections that the mandatory law of your own country or state of residence gives you and that cannot be waived by contract, including consumer protection and data protection rights.
Before filing a claim, please email us at [email protected] with a description of the issue and what you are asking for. Most problems are resolved faster this way, and we will engage in good faith for 30 days before either side escalates.
16. General
If any provision of these terms is held unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy, the Refund & Cancellation Policy, and the Acceptable Use Policy, are the entire agreement between you and Nova Meridian LLC regarding the service, and replace any prior understanding on the same subject.
17. Contact
Questions about these terms can be sent to [email protected]. GlideflowAI is operated by Nova Meridian LLC, Wyoming, United States.