Who you are dealing with
GlideflowAI is operated by Nova Meridian LLC, a limited liability company formed in Wyoming, United States.Nova Meridian LLC is the party you contract with under our Terms of Service and the controller of the personal data described in our Privacy Policy.
How to reach us
Email [email protected]. This is the single channel for support, billing, legal, and privacy requests, and it is monitored by the people who run the service. We aim to respond within 3 business days. We do not operate phone support.
Write from the email address on your account where you can. It lets us verify the request faster, and some requests, such as data-access and deletion requests, require verification before we can act.
Where each request should go
- Billing, credits, and refunds — email us; the eligibility rules and timelines are in the Refund & Cancellation Policy.
- API, integration, and model questions — start with the documentation and the tool guides, then email us with your request ID if the answer is not there.
- Privacy and data rights — email us; the rights available to you and how we handle them are set out in the Privacy Policy.
- Acceptable use reports and enforcement appeals — email us with account details and an explanation; see the Acceptable Use Policy.
- Security issues — email us with the details needed to reproduce the issue. Please report privately first and give us a reasonable chance to fix it before disclosing publicly.
Elsewhere
We post product and model updates on X and write longer pieces on the blog. Neither is a support channel — for anything account-specific, email us so it is tracked and answered.