1. Prepaid credits
This policy is issued by Nova Meridian LLC, the company that operates GlideflowAI, and forms part of your agreement with us under the Terms of Service.
Glideflow uses prepaid credits unless otherwise agreed in writing. Credits are deducted as you use models through the API, based on token usage, model pricing, and any applicable dashboard pricing.
2. Refund window for unused credits
You may request a refund of unused credits within 7 days of purchase. To request a refund, contact [email protected] with the account email, payment receipt, purchase date, and reason for the request.
3. Consumed credits are not refundable
Credits already consumed by token usage are not refundable. Once a request has been processed by Glideflow or an upstream model provider, the related usage cost is final except where we confirm a duplicate payment, billing error, or other issue required by law.
4. Duplicate payments and billing errors
If you believe you were charged twice, charged the wrong amount, or affected by a metering error, contact us at [email protected]. If we confirm an error, we may issue a refund, credit adjustment, or other correction.
5. Abuse and policy violations
Refunds may be denied where credits were connected to fraud, abuse, high-frequency automated misuse, violation of our Acceptable Use Policy, chargeback abuse, or attempts to bypass service controls.
6. Processing time
Approved refunds are usually submitted to the payment processor within 10 business days. The time for funds to appear depends on the payment method, payment processor, bank, and card network.
7. Cancellation
Glideflow does not provide a subscription by default. You can stop using the service at any time, revoke API keys, and choose not to purchase more credits. If a subscription or recurring plan is introduced later, the applicable cancellation terms will be shown before purchase.
8. Contact and response time
Refund and billing questions can be sent to [email protected]. We aim to respond to refund, billing, and support requests within 3 business days.