1. Overview
Glideflow provides an OpenAI-compatible API gateway for developers. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, dashboard, API, documentation, and related services.
2. Information we collect
We may collect the following categories of information:
- Account information, such as email address, account identifiers, and authentication records.
- Billing and credit information, such as purchases, credit balances, invoices, refund records, and payment status. Payment card details are handled by payment providers and are not stored by Glideflow.
- Usage information, such as API key metadata, requested model, token counts, timestamps, latency, status codes, cost, and error logs.
- Technical information, such as IP address, user agent, device information, security logs, and approximate region.
- Support information, such as messages you send to support@glideflowai.com.
3. API request routing
API requests are received by the Glideflow gateway, authenticated, metered, and forwarded to the selected upstream model provider. Request content, prompts, files, metadata, and outputs may be processed by that upstream provider to serve your request.
Do not send regulated, highly sensitive, or confidential data unless your own review approves the complete routing path, including Glideflow and the selected upstream provider.
4. How we use information
We use information to:
- Provide, meter, secure, debug, and improve the service.
- Authenticate users and protect API keys.
- Calculate usage, credits, costs, refunds, and billing records.
- Detect abuse, fraud, high-frequency automated misuse, and policy violations.
- Respond to support requests and operational notices.
- Comply with legal, tax, payment, and compliance obligations.
5. Sharing of information
We may share information with upstream model providers, payment processors, hosting providers, analytics or logging infrastructure, security vendors, professional advisors, and authorities when required by law. We do not sell personal information.
6. Retention
We retain account, billing, usage, and security records for as long as needed to provide the service, resolve disputes, enforce policies, comply with legal obligations, and maintain financial records. We may delete or aggregate data when it is no longer needed.
7. Security
We use reasonable technical and organizational measures designed to protect information. No system is perfectly secure. You are responsible for keeping your account credentials and API keys safe.
8. International processing
Glideflow and upstream providers may process information in countries other than your country of residence. By using the service, you understand that request routing and service infrastructure may involve international processing.
9. Your choices
You may stop using the service, revoke API keys, request account assistance, or contact us about privacy questions at support@glideflowai.com. Some records may be retained where required for billing, security, legal, or compliance reasons.
10. Children
Glideflow is not directed to children. You may not use the service if you are not old enough to form a binding agreement under applicable law.
11. Changes
We may update this policy from time to time. The updated version will be posted on this page with a new last updated date.